You are planning a family summer holiday abroad and have shortlisted Paris as your destination. You want to contact a travel agency to get family-friendly package options, pricing, and assistance with bookings and visas.

a. Write an e-mail to the Manager of the travel agency requesting detailed family holiday packages to Paris, including dates, cost per person, accommodation options, meals, child-friendly activities, and transport arrangements.

b. Write a short phone-call follow-up script to confirm receipt of your e-mail and request an expedited written quote.

c. List all documents and information you should prepare and send to the agency to help them process the booking and support a visa application for your family.

d. Give three key questions you should ask the agency before finalising the booking and explain why each is important.